CANCELLATION POLICY

Policies & Procedures ​ Cancellation / Rescheduling ​ Your appointments are very important here at Lash Secret. It is time reserved, especially for you. I understand that sometimes time adjustments are necessary. Therefore, I respectfully request at least 24 business hours' notice for cancellations. Since the service is reserved for you personally, a cancellation fee will apply. A credit card will be asked to have on file. Any appointments that are more than 15 minutes late may be subject to rescheduling/cancellation with fees. Less than 24 business hours' notice will result in a charge equal to 50% of the reserved service amount. No-shows will automatically be charged for 100% of the reserved service amount. Appointments made within a 24-hour period and need to be canceled: the client must cancel within 4 hours of the appointment time or will result in a charge equal to 50% of the reserved service amount. ​ Before your appointment 1. Please arrive with your face free of any moisturizers, oil, and make-up. 2. If you are wearing makeup, please arrive 10 minutes prior to your scheduled appointment and ask for cleansing pads to remove your makeup. This will avoid any delay in your service. ​ Checkout ​ 1. Payments and tips can be paid with cash or a credit card. 2. Your credit/debit card will not be charged until your appointment is fulfilled or scheduled time. The Policies & Procedures stated above allows me to provide the highest quality of service for each client. I appreciate your business, so I want to offer you the most I can during your scheduled appointment. If you have concerns with a service you received, please contact us within 48 hours. I will offer every solution possible to rectify any issues that may occur. No refunds will be offered toward any services. If you have an allergic reaction to a service provided, a removal will be offered free of charge.